Jon Fine, Business Week, "Newspapers: Less Liked Than Airlines?"
American Customer Satisfaction Index: "Scores By Industry"
Esther Thorson/RJI: "How Newspapers Could Have Saved Themselves and How Some Still Can"
Jack Shafer, Slate.com: "Maureen Dowd's Next Step"
Josh Marshall, Talking Points Memo: "Very Briefly in Dowd"
Howard Kurtz, Media Backtalk live chat: Two readers question Kurtz on Dowd.
Kelly McBride, Poynter Institute ethicist: "Dowd Could Learn from the 'Retweet' Ethic, Giving Credit Where it's Due"
Eric Zorn, Change of Subject blog, Chicago Tribune: "Borrowed wisdom can be OK. Borrowed words...never."
Robert Kelly, St. Louis Post-Dispatch: "Judge says Alton Telegraph must disclose two who posted online"
Jaxon Van Derbeken, San Francisco Chronicle: "Student present at slaying invokes shield law"
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